Crisis Response Debriefing

Cancellation Policy

Nuvanti Consulting, LLC Booking Policy 1. Scheduling: • All services, including consulting sessions, trainings, and EAP/CISM interventions, must be booked in advance by contacting our office via email or phone. • Appointments are confirmed only once a written agreement (or purchase order for corporate clients) and deposit are received. 2. Deposits: • A non-refundable deposit of 50% of the total service fee is required at the time of booking to secure the requested date and time. • The remaining balance is due no later than 5 business days prior to the scheduled service date, unless otherwise agreed upon in writing. 3. Cancellations & Rescheduling: • Cancellations made 14 or more business days before the scheduled service date may be rescheduled without penalty. • Cancellations made with less than 14 business days’ notice will result in forfeiture of the deposit. • Cancellations made with less than 72 hours’ notice will result in full payment being due. • If rescheduling is requested, Nuvanti Consulting will make every effort to accommodate a new date and time; however, availability cannot be guaranteed. 4. Emergencies: • In the event of a client emergency or unforeseen circumstances (e.g., critical incident requiring immediate deployment), Nuvanti Consulting may adjust scheduling at its discretion to prioritize urgent needs. • If Nuvanti Consulting must cancel due to circumstances beyond our control, all deposits and payments will be promptly refunded or applied to a rescheduled service. 5. Travel & Onsite Services: • Clients booking onsite services will be responsible for travel expenses, which will be outlined in advance. • Travel arrangements must be finalized at least 7 business days prior to the scheduled date. 6. Same-Day or Urgent Requests (CISM): • Urgent CISM requests will be accommodated whenever possible; however, expedited booking is subject to availability and may incur an additional urgency fee. 7. Payment: • Payments may be made by check, ACH transfer, or credit card (processing fees may apply). • Services will not be delivered if full payment is not received by the due date.

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